The ITIL® Foundation training will provide an overview of the processes contained in the ITIL® framework with its latest version, demonstrating the objectives, activities, roles and responsibilities of each process and life cycles. During the training will be explored and demonstrated practical use cases of the processes and sample exams to increase the effectiveness of student learning, ensuring better preparation for the ITIL® Foundation Exam.
All content of the training is in accordance with the requirements determined by the largest international certification bodies.
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Service management as a practiceThe ITIL® service lifecycle
Continual Service Improvement
Generic concepts and definitions
Key principles and model
Service portfolio management
Financial management for IT services
Business relationship management
Service level management (SLM)
Service catalogue management
Information security management
IT service continuity management
Release and deployment management
Service asset and configuration management (SACM)
Transition planning and support
The seven-step improvement process
The service desk function
The technical management function
The application management function with application development
The IT operations management function
Technology and architecture
Competence and training
Certification Exam (optional)
Os materiais oficiais utilizados para os treinamentos, são desenvolvidos e homologados por HSI Institute® junto aos Institutos APMG e EXIN.